Privacy Policy

Information we collect

We collect information you provide when you request a quote, book service, contact us, or use our website.

• Contact and booking details, including your name, email address, phone number, service address, preferred appointment time, and messages.
• Vehicle and service information, including year, make, model, size, condition, requested services, access instructions, and booking photos.
• Transaction and payment-coordination information. Payment providers may process payment details under their own privacy policies; we do not need to store full payment-card numbers.
• Basic website and device information, such as pages viewed, approximate location, browser type, and referral information, when analytics or security tools provide it.

How we use information

• Provide quotes, confirm appointments, schedule and perform detailing services, and communicate about changes or access needs.
• Coordinate and document payment, answer questions, provide support, and address service concerns.
• Operate, secure, troubleshoot, and improve our website, booking process, services, and communications.
• Maintain appropriate business, tax, safety, and legal records and prevent misuse or fraud.

When information is shared

We do not sell private client contact information. We share information only when reasonably needed to run the business, comply with law, or protect customers and the business.

• With limited service providers supporting hosting, booking, email, analytics, file storage, payment processing, or other operations, subject to their applicable terms and safeguards.
• When required by law or legal process, or when reasonably necessary to protect rights, safety, property, or the integrity of our services.
• As part of a business transfer or reorganization, with reasonable steps to protect the information involved.

Photos and service records

Vehicle photos submitted for a booking or created for service documentation are used to evaluate condition, prepare for the job, document work, and resolve service questions. We do not publish customer-identifying photos or use customer photos for marketing without permission.

Retention

We keep information only as long as reasonably needed to provide service, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by record type and provider.

Security

We use reasonable administrative and technical measures designed to protect information. No website, storage system, or transmission method can be guaranteed completely secure, so please avoid sending unnecessary sensitive information.

Your choices and requests

You may ask to access, correct, or delete personal information we hold about you, or opt out of nonessential marketing communications. We may verify your identity and may retain information when required for legal, tax, safety, fraud-prevention, or legitimate business purposes.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request review and deletion.

Third-party services and links

Our website may use or link to third-party services. Their handling of information is governed by their own terms and privacy policies, not this policy.

Policy changes

We may update this Privacy Policy as our services, providers, or legal obligations change. The last-updated date above shows when this version became effective. Material updates will be posted on this page.