Terms of Service

Agreement to these terms

By using this website, requesting a quote, or booking Prime Mobile Detailing, you agree to these Terms of Service. If you do not agree, please do not use the website or book service.

Mobile service and service area

Prime Mobile Detailing provides mobile vehicle-detailing services in Loudoun County and surrounding areas of Northern Virginia. We do not operate a public storefront. Availability depends on location, scheduling, weather, vehicle access, and safe working conditions.

Unless agreed otherwise before the appointment, the customer must provide legal access to the vehicle, a safe place to work, an outdoor water connection, and a standard electrical outlet within a practical distance.

Quotes, scope, and pricing

Displayed prices are starting prices unless clearly stated otherwise. Quotes and final pricing may vary based on vehicle size, type, condition, contamination, pet hair, stains, odor, access, requested add-ons, and the actual scope of work.

We will make reasonable efforts to explain material price or scope changes before performing added work. Online selections do not guarantee that every requested result is possible or that hidden conditions will not affect time or price.

Booking, cancellations, and rescheduling

Appointments are not guaranteed until confirmed. Please provide accurate contact, vehicle, location, access, and condition information.

If you need to cancel or reschedule, contact us as early as reasonably possible. Repeated last-minute cancellations, no-shows, inaccessible vehicles, or unsafe sites may result in declined future bookings or a reasonable fee if one was disclosed and accepted when booking.

Weather and safe working conditions

Mobile service may be delayed, shortened, rescheduled, or canceled because of rain, storms, extreme temperatures, unsafe surfaces, insufficient lighting, water or power restrictions, or other conditions that make the work unsafe or impractical. We will communicate scheduling changes as soon as reasonably possible.

Customer responsibilities

• Provide accurate vehicle-condition and service information and disclose known hazards, fragile items, leaks, electrical problems, aftermarket equipment, biohazards, or damaged surfaces.
• Remove cash, valuables, medications, important documents, child seats when requested, and personal items that could interfere with service.
• Provide permission to access and move the vehicle when necessary and ensure keys, parking access, and property authorization are available.
• Provide a lawful, reasonably level, safe work area and keep children, pets, and bystanders away from equipment and the active work zone.

Results and pre-existing conditions

We perform services with reasonable care, but complete removal of stains, pet hair, odors, oxidation, scratches, etching, embedded contamination, or other pre-existing conditions is not guaranteed. Some materials and prior damage can limit safe correction.

Prime Mobile Detailing is not responsible for conditions that were pre-existing, concealed, inaccurately described, or caused by defective, loose, deteriorated, repaired, repainted, or aftermarket parts, except to the extent responsibility cannot legally be limited.

Photos and video

We may take photos for condition or service documentation. Customer-identifying photos or videos will be used publicly for marketing only with the customer's permission. You may withdraw future marketing permission by contacting us, but previously published or shared material may not be fully recoverable.

Walkthrough and corrections

When practical, customers should inspect the vehicle with us at completion and promptly point out a missed area or concern. We will have a reasonable opportunity to review and correct work that falls within the agreed service scope.

Payment

Payment is due after service unless another arrangement is confirmed in writing. Accepted payment methods are those offered or confirmed at the time of service. Customers are responsible for authorized charges, approved add-ons, and applicable disclosed fees.

Prohibited use

You may not misuse the website, interfere with booking or business systems, submit false or unlawful information, attempt unauthorized access, infringe intellectual-property rights, harass others, or use our services for illegal purposes.

Limitation of liability

To the fullest extent permitted by law, Prime Mobile Detailing will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the website or services. For a claim directly related to a paid service, total liability will not exceed the amount paid for that service, except where applicable law does not allow that limitation.

Nothing in these terms waives rights or responsibilities that cannot legally be waived.

Website availability and third-party services

The website and booking tools may occasionally be unavailable, delayed, or inaccurate. Third-party payment, hosting, mapping, analytics, email, or scheduling services are governed by their own terms.

Changes and governing law

We may update these terms by posting a revised version and changing the last-updated date. These terms are governed by Virginia law, without overriding any consumer protection that applies by law. Any dispute should first be raised with us in good faith so we have a reasonable opportunity to respond.